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Legal Notice

1. Identification details

 

  • Company name: PLENERGY GRUPO, S.L.
  • Tax ID: B93275394
  • Registered office: C/Torrelaguna 64, Fiteni III Building, 2nd Floor – Postcode 28043 – Madrid
  • Email: protecciondedatos@plenoil.es
  • Telephone: 91 568 74 97
  • Website: plenergy.pt (hereinafter, the “Site”)
  • Mobile application: APP – PLENERGY (hereinafter, the “APP”)
  • Company name: PLENERGY PORT, UNIPESSOAL, LDA.
  • NIPC: 516697030
  • Registered office: Avenida da Boavista, no. 1837, 9, 9.3, 9.4, 4100-133 Porto
  • Email: protecaodedados@plenergy.pt
  • Telephone: 91 568 74 97
  • Website: plenergy.pt (hereinafter, the “Site”)
  • Mobile application: APP – PLENERGY (hereinafter, the “APP”)

 

In compliance with the duty of information set out in Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, and in Article 10 of Portuguese Decree-Law no. 7/2004 of 7 January on Electronic Commerce in the Internal Market and the Processing of Personal Data, the following information is hereby provided: the entities owning the Internet domains are PLENERGY GRUPO, S.L., with registered office for these purposes at C/Torrelaguna 64, Fiteni III Building, 2nd Floor – Postcode 28043 – Madrid, and PLENERGY PORT, UNIPESSOAL, LDA., with registered office at Avenida da Boavista, no. 1837, 9, 9.3 and 9.4, 4100-133 Porto (hereinafter, “PLENERGY”).

 

  • Contact email: protecciondedatos@plenergy.es
  • PLENERGY GRUPO, S.L: Registered with the Commercial Registry of Madrid. Volume 38925 Book 0 Page 8 Section 8 Sheet M691792.
  • PLENERGY PORT, UNIPESSOAL, LDA.: Registered with the Commercial Registry of Porto under NIPC 516697030.

 

2. Purpose

The purpose of these general terms of use (hereinafter, the “Terms of Use”) is to regulate access to and use of the Site and the APP. For the purposes of these Terms of Use, Site shall be understood as: the external appearance of the screen interfaces, both static and dynamic, that is to say, the navigation tree; and all elements integrated both in the screen interfaces and in the navigation tree, as well as all online services or resources that may, where applicable, be offered to USERS (as defined below) in accordance with the applicable legislation.

PLENERGY reserves the right to amend, at any time and without prior notice, the presentation and configuration of the Site and/or the APP, as well as the content and services that may be incorporated therein, and shall not be responsible for the accuracy, insufficiency or authenticity of the information provided. The USER (as defined below) acknowledges and accepts that, at any time, PLENERGY may interrupt, deactivate and/or cancel any of these elements forming part of the Site and/or the APP or access thereto.

PLENERGY shall publish on the Site and on the APP the new version of the Terms of Use whenever they are amended. USERS (as defined below) shall be informed, when accessing the Site or the APP again, of any amendment to the terms of these Terms of Use.

The information contained on the Site and on the APP is provided for illustrative and purely informative purposes only and shall in no event constitute any obligation for users accessing the Site or the APP (hereinafter, the “USER” or the “USERS”). These Terms of Use govern access to and use of the Site and the APP by USERS in relation to the content and services and shall be supplemented by any other legal texts governing any functionality, service, process, application, platform or means necessary for the use of the Site and the APP.

 

3. Users

Access to and/or use of this Site and/or APP of PLENERGY confers the status of USER, who accepts, from such access and/or use, these Terms of Use in full and without reservation. These Terms shall apply regardless of any General Terms and Conditions of Contract that may, where applicable, be mandatory.

 

4. Use of the portal

The Site and the APP provide access to a multitude of information, services, programmes or data (hereinafter, “the content”) on the Internet belonging to PLENERGY or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. Such responsibility extends to any registration required to access certain services or content.

The USER shall be responsible for providing truthful and lawful information.

As a result of such registration, the USER may be provided with a password for which he or she shall be responsible, undertaking to use it diligently and confidentially. The USER undertakes to make appropriate use of the content and services that PLENERGY offers through its Site and APP. In particular, the USER undertakes to use them in accordance with applicable legislation, morality, public order, good customs and the requirements of good faith, as well as these Terms of Use and any subsequent amendments thereto, without prejudice to compliance with any mandatory legal provisions as applicable. The USER shall refrain from using the Site and the APP in any way that may prevent, damage or impair their normal operation.

By way of example but not limitation, and without restricting the foregoing paragraph, the USER undertakes not to use them to:

(i) engage in unlawful, illegal activities or activities contrary to good faith and public order;

(ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, advocating terrorism or infringing human rights or, in general, contrary to applicable law, morality, customs or public order. PLENERGY reserves the right to remove any comments and contributions that violate respect for human dignity, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, public order or safety or that, in its opinion, are not suitable for publication. In any event, PLENERGY shall not be liable for the opinions expressed by users through forums, chats or other participation tools.

(iii) introduce or spread computer viruses or any other harmful components that may damage, limit or impair the Site, the APP or any connected network, or interfere with their use by other USERS, as well as carry out actions liable to alter, copy, damage, interrupt, modify, decompile, disassemble, reverse engineer or generate errors or damage in the electronic documents, data or physical and logical systems of PLENERGY or third parties; as well as grant licences, sell, imitate or hinder other USERS’ access to the Site and the APP and their content and services.

(iv) attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

(v) infringe intellectual or industrial property rights (copyright, domain names, trade marks, etc.), as well as breach the confidentiality of information belonging to PLENERGY or third parties and personal data protection rights.

(vi) impersonate another USER, public authorities or a third party.

(vii) reproduce, copy, distribute, make available or otherwise publicly communicate, transform or modify the content, unless authorised by the holder of the corresponding rights or legally permitted.

(viii) collect data for advertising purposes and send advertising of any kind and communications for sales or other commercial purposes without prior request or consent.

(ix) use the Site or the APP, or part thereof, on other private or commercial websites or applications, or make commercial use of the Site or the APP; or establish hyperlinks to the Site or the APP or any of their content (unless expressly authorised in writing by PLENERGY), refraining from making false, inaccurate or incorrect statements about PLENERGY, or including unlawful content contrary to good customs and public order.

(x) carry out any other activities contrary to applicable legislation, these Terms of Use, morality, good customs or established public order, or for unlawful, prohibited purposes or purposes harmful to the rights and interests of PLENERGY or third parties.

PLENERGY reserves the right to block access to certain services of the Site or the APP for any USER who breaches these Terms of Use, third-party rights or applicable legislation.

The Site and the APP provide a wide variety of content, services and data. To this end, PLENERGY grants USERS a non-exclusive, non-sublicensable and non-transferable licence to use the Site and the APP, as well as the functionalities, content and other available features, subject to the remainder of these Terms of Use and applicable legislation.

The APP offers the option to activate the geolocation service solely in order to provide better information to the user about available service stations. Geographical location data of the USER’s device or terminal may therefore be collected, provided that consent has been given, for the purpose of facilitating service provision, carrying out advertising activities and offering personalised information appropriate to the user’s location. The USER may at any time disable access to geolocation data and withdraw consent granted for geolocation through the settings of his or her device or terminal.

 

5. Data protection

PLENERGY shall at all times comply with the provisions of the General Data Protection Regulation, EU Regulation 2016/679 of 27 April 2016 (known as the “GDPR”), as well as Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights and Portuguese Law no. 58/2019 of 8 August, and other applicable data protection regulations, and shall implement the necessary technical and organisational measures to ensure an adequate level of security for files containing data provided by USERS through this Site and the APP.

PLENERGY informs that, in order for the USER to access certain parts of the content or services offered on this Site and/or the APP, prior completion of registration forms or similar may be required, in which the USER will be asked to provide personal data and accept our Privacy Policy. USERS will also find information regarding the use of first-party and third-party cookies in PLENERGY’s cookie policy available at the following link: https://plenergy.pt/politica-de-cookies-p/ .

On certain occasions, the USER may provide data via forms, either voluntarily or at the request of PLENERGY, in order to make enquiries, request information about services and/or activities offered through this Site/APP in which the USER may be interested and/or apply to work with our company (form “WORK WITH US”).

When the USER provides data through any of the forms on this Site/APP, he or she must consent to the Privacy Policy in order to authorise PLENERGY to process such data in accordance with the purpose of collection.

The data provided shall form part of a file for which PLENERGY has an Information Security Management System that safeguards the information recorded therein.

PLENERGY may only disclose data if it has previously obtained the USER’s consent to do so.

The USER shall be solely responsible if forms are completed with false, inaccurate, incomplete or outdated data. All data provided by the USER shall be treated confidentially.

 

6. Intellectual and industrial property

PLENERGY, either itself or as licensee, is the holder of all intellectual and industrial property rights in the Site and the APP, as well as in the elements contained therein (by way of example, images, sound, audio, video, software or texts; trade marks or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for their operation, access and use, etc.), owned by PLENERGY or its licensors.

The reproduction, distribution and public communication, or any other unauthorised use of any nature, of all or part of the content of the Site or the APP, on any medium and by any technical means, without the authorisation of PLENERGY, is expressly prohibited.

The USER undertakes to respect the Intellectual and Industrial Property rights owned by PLENERGY. These Terms of Use do not grant any intellectual or industrial property rights, such as copyrights, trade marks, domain names, designs, patents, utility models, know-how or other rights over the Site or the APP; nor do they constitute any authorisation to create derivative developments of the Site or the APP, except for the limited, non-exclusive, non-transferable and free licence granted to USERS in accordance with these Terms of Use.

The USER is only authorised to view and obtain a temporary private copy of the content for personal and private use exclusively on his or her computer systems (software and hardware), and may not subsequently transfer it to third parties. Except for the foregoing, the USER may not modify or reproduce, in whole or in part, such information without the express written consent of PLENERGY.

USERS grant PLENERGY a non-exclusive, unlimited, comprehensive, transferable, royalty-free and sublicensable right to use data that are not personal in nature or data from which personal references have been removed (anonymised data).

The USER must refrain from removing, altering, circumventing or manipulating any protection device or security system installed on the Site and its APP.

 

7. Disclaimer of warranties and liability

PLENERGY shall not be liable, under any circumstances, for damages of any kind that may arise from errors or omissions in the content, lack of availability of the Site or the APP, or the transmission of viruses or malicious or harmful programmes in the content or other elements that may affect the USER’s system, despite having adopted all necessary technological measures to prevent this.

PLENERGY shall make every effort to ensure the proper functioning of the Site and the APP; however, it cannot guarantee the availability of the Site and the APP or the absence of service interruptions for repair and maintenance work, or due to lack of coverage or failures in equipment or networks necessary for data transmission, which are beyond its control. Nevertheless, PLENERGY shall take appropriate measures to minimise such interruptions.

In any event, PLENERGY reserves the right to interrupt access to the Site or the APP at any time and without prior notice, whether for technical, security, control or maintenance reasons, power supply failures or any other cause. PLENERGY does not generally monitor the use made by USERS of the Site and/or the APP.

PLENERGY shall not be liable for the use that the USER makes of the content of the Site and/or the APP that may constitute a breach of any national or international regulations, intellectual or industrial property rights, or any other third-party rights.

Although PLENERGY makes all reasonable efforts to ensure that the information contained on the Site and the APP is accurate, correct and up to date, such information should be regarded as general in nature and for purely informative purposes. In this regard, PLENERGY does not guarantee the completeness, suitability, accuracy, timeliness, validity or integrity of such information and accepts no liability arising therefrom. PLENERGY shall not be held liable for any damages arising from the use of the Site or the APP, or for any action taken on the basis of the information provided therein.

PLENERGY does not guarantee the absence of viruses or other harmful elements that may cause damage or alterations to the computer system, electronic documents or files of the USER of the Site or the APP. Consequently, PLENERGY shall not be liable for any damages that such elements may cause to the USER or to third parties.

 

8. Amendments

PLENERGY reserves the right to make, without prior notice, any modifications it deems appropriate to its Site and the APP, and may change, remove or add both the content and services provided through them and the manner in which they are presented or located on the Site or the APP.

 

9. Hyperlinks

In the event that the Site or the APP provide links or hyperlinks to other Internet sites, PLENERGY shall not exercise any control over such sites and content. Under no circumstances shall PLENERGY assume any responsibility for the content of any link belonging to an external site not directly managed by PLENERGY, nor shall it guarantee the technical availability, quality, reliability, accuracy, scope, truthfulness, validity or constitutionality of any material or information contained in any such hyperlinks or other Internet sites.

Likewise, the inclusion of such external links shall not imply any association, merger or participation with the related entities. The USER understands that such other sites are independent from the Site and that PLENERGY exercises no control over them, is not responsible for their content, operation or transmissions received from such third parties, and shall not assume any liability for any loss or damage related to the use of or reliance on content, goods or services available on such site or resource. The sole purpose of such links is purely informative, for the USER’s convenience, and it is the USER’s responsibility to read and accept the terms of use and privacy and cookie policies published on the relevant sites or applications.

 

10. Right of exclusion

PLENERGY reserves the right to deny or withdraw access to the Site and/or the APP, as well as to the services offered, without prior notice, on its own initiative or at the request of a third party, to USERS who fail to comply with these Terms of Use.

 

11. Contacts and complaints

Any notices, communications or complaints from USERS should preferably be made via the contact form on the Site, available here, or by email to apoio.cliente@plenergy.pt.

PLENERGY also provides a general telephone contact line, available every day, 24 hours a day: 300 301 970 (free call), for any additional enquiries.

Additionally, USERS may submit a complaint through the Electronic Complaints Book by clicking here.

 

12. General provisions

PLENERGY shall pursue any breach of these Terms of Use, as well as any improper use of its Site or its APP, exercising all civil and criminal actions to which it may be entitled by law.

 

13. Amendment of these terms and duration

PLENERGY may amend the Terms of Use set out herein at any time, and they shall be duly published as they appear here.

The validity of these terms shall depend on their publication and they shall remain in force until amended by others duly published.

PLENERGY recommends that USERS consult the Terms of Use regularly and verify compliance with them when using the Site, confirming the date of the latest version at the end of the document. Amendments shall not have retroactive effect.

 

14. Severability and integration of clauses

If any provision or condition of these Terms of Use is or becomes unlawful, invalid or unenforceable for any reason, such provision or condition shall be deemed severed, without affecting the applicability of the remaining provisions of these Terms of Use.

 

15. Applicable law and jurisdiction

Access to the Site and the APP implies acceptance by the USER of the provisions set out in these Terms of Use. If you do not agree with these Terms of Use, please refrain from visiting or using the Site and the APP.

These Terms of Use shall be governed by and construed in accordance with Portuguese law in force, and any dispute arising from access to or use of the Site and/or the APP shall be submitted to the Courts of the city of Porto, with express waiver of any other jurisdiction that may apply.

Last update: 27 May 2025.

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